Cancellation & Refund Policy

01 Digital Content — Generally Non-Refundable

Mock test bundles, question banks, recorded lecture access, and downloadable study material offered on the Y N Classes platform are digital goods delivered instantly to your account on successful payment. Because access is granted immediately, these purchases are generally non-refundable once access has been granted, except in the specific situations described in this policy.

02 Batch & Course Enrolments

For paid coaching batches (classroom or online), fees paid to reserve a seat go towards faculty time, study material, and batch infrastructure allocated to you. Once a batch has started and you have attended one or more sessions, fees are non-refundable, except where required by law or explicitly approved by Y N Classes management on a case-by-case basis (for example, a batch being cancelled by us).

If you cancel before a batch begins, you may be eligible for a refund minus any processing or administrative charges — contact us as soon as possible to request this.

03 Payment Gateway — Razorpay

All payments on our platform are processed through Razorpay, a payment aggregator authorised and regulated by the Reserve Bank of India (RBI). Any refund we approve is issued back through Razorpay to your original payment method — UPI, card, net-banking, or wallet — and cannot be redirected to a different account or paid out in cash.

Refunds processed through Razorpay follow the standard settlement cycles of your bank or payment provider, which Y N Classes does not control. Once we initiate a refund from our end, the remaining time is determined by Razorpay and your bank/UPI app.

04 Failed, Duplicate, or Excess Payments

Occasionally a payment may fail or get debited more than once due to network issues, bank server delays, or browser refreshes during checkout. In such cases:

• If money was deducted from your account but your enrolment or purchase was not confirmed, Razorpay's automated reconciliation typically reverses the amount to your source account within 5–7 business days.
• If you were charged more than once for the same order, notify us with your transaction ID/UTR number and we will verify and initiate a refund of the duplicate amount.
• Always retain your payment confirmation SMS/email and transaction reference number for faster resolution.

05 Cases Eligible for a Refund

We will review and may approve a refund in the following situations:

• A technical error on our platform prevented you from accessing content or the batch you paid for, and the issue could not be resolved within a reasonable time.
• You were charged for a course, batch, or product that was subsequently cancelled or discontinued by Y N Classes before delivery.
• A duplicate or erroneous payment was made for the same order (see Section 4).
• You cancel a batch enrolment before it has started, as described in Section 2.

Refunds are not provided for change of mind after content has been accessed, unfamiliarity with the platform, device incompatibility on your end, or missed classes/tests due to personal reasons.

06 How to Request a Refund

To request a refund, contact our support team with the following details:

• Your registered name, email address, and mobile number.
• The Razorpay payment ID / transaction reference number.
• The course, batch, or product purchased, and the reason for your refund request.

We aim to acknowledge every refund request within 48 hours of receiving it.

07 Refund Timelines

Once a refund is approved on our end, we initiate it via Razorpay within 3–5 business days. From there, the amount is credited back to your original payment method as per standard banking timelines:

• UPI: Usually 1–3 business days after initiation.
• Debit/Credit Cards: Usually 5–7 business days, depending on your card issuer.
• Net Banking: Usually 3–5 business days.

These timelines are set by Razorpay and the respective banks/UPI apps, not by Y N Classes, and may occasionally vary. If a refund does not reflect within 10 business days of approval, please contact us with your transaction ID so we can raise it with Razorpay support.

08 Account Violations & Forced Revocation

As detailed in our Terms of Use, Y N Classes maintains a zero-tolerance policy against content scraping, credential sharing, and exam-engine tampering. Accounts suspended or banned due to malpractice forfeit all refund claims for the associated purchase, and access to related content/history may be revoked without notice.

09 Policy Amendments

Y N Classes may update this Cancellation & Refund Policy from time to time to reflect changes in our payment processes, gateway partner (Razorpay) requirements, or applicable law. Continued use of our platform after an update signifies your acceptance of the revised policy.

10 Contact Us

For refund or payment-related queries, reach out to us directly: